Core fails to contact the Licensing Portal (4373765)

Core fails to contact the Licensing Portal

Communication with the license portal failed. This could have several causes, including the following:

• The license portal may be experiencing heavy load
• Your ISP may be having an issue
• A firewall rule has been added or changed

Note:  There is a 10 day grace period during which your license will continue to work.  Please contact Quest Software Inc Support if this failure continues.

Core logs shows also the following causes:
(0x80131500) ---> System.Transactions.TransactionAbortedException depth 1: The transaction has aborted.
(0x80131501) ---> System.Data.SqlClient.SqlException depth 2: The COMMIT TRANSACTION request has no corresponding BEGIN TRANSACTION.

1. Log into the License Portal
2. On the left navigation pane, select Cores
3. On the rightmost column from table listing the Cores, click ✖️ to remove the affected Core
4. From the Core Settings screen, scroll down to the Licensing section, and force it to contact the License Portal: