Contact Support

_______________________________________________________________________________ Most issues can be resolved quickly by Searching our Knowledgebase Can't find the answer in the KB? Need to log a Support Case? Click Here to open a case using Case Management Please Note: You must register on SupportLink prior to searching the knowledgebase or using Case Management Click Here to Register for SupportLink Need to renew your Support Contract? Click Here to Contact Quest Support Renewals Globally
Support Region	Hours of Operation	Languages Supported	Phone Number	Holiday Schedule
North America	5:00am - 5:00pm PST Monday to Friday	English	1.800.306.9329 or 949.754.8000
EMEA Europe, Middle East, Africa	8:00am - 5:30pm GMT 9.00am - 6:30pm CET Monday to Friday	English, French, German, Italian, Russian	UK: +44 (0) 1628 518007 UK: 0800 834 967 Austria: 0800 201 902 France: 0800 778 278 Germany: 0800 800 78378 Italy: 800 124 877 Spain: 900 80 23 01 Switzerland: 0800 800 258
Asia Pacific Singapore	6:00am - 5:00pm GMT +8 Monday to Friday	English, Mandarin, Cantonese, Malay	1.800.720.5555 or +65.6720.2566
Asia Pacific Australia	8:00am - 7:00pm Australia EST Monday to Friday	English, Mandarin, Cantonese, Malay	1.800.999.997
Asia Pacific New Zealand	8:00am - 7:00pm Australia EST Monday to Friday	English, Mandarin, Cantonese, Malay	0800.931.916
Asia Pacific Hong Kong	6:00am - 5:00pm GMT +8 Monday to Friday	English, Cantonese	800.933.731
Asia Pacific China - North	6:00am - 5:00pm GMT +8 Monday to Friday	English, Mandarin	10800.852.1465
Asia Pacific China - South	6:00am - 5:00pm GMT +8 Monday to Friday	English, Mandarin	10800.152.1465
Asia Pacific Taiwan	6:00am - 5:00pm GMT +8 Monday to Friday	English, Mandarin	008.0165.1916
Asia Pacific Thailand	5:00am - 4:00pm GMT +8 Monday to Friday	English	0018.0065.6850
Asia Pacific South Korea	7:00am - 6:00pm GMT +8 Monday to Friday	English, Korean	0079.8651.7354
Asia Pacific Japan	9:00am - 6:00pm GMT +9 Monday to Friday	English, Japanese	+81.3.5771.8646
Asia Pacific India	6:00am - 5:00pm GMT +8 Monday to Friday	English	000.127 \| 3117 when prompted to enter World Service Code

North American Holidays for 2008

Quest North American Support offices will be closed during the holidays listed below.
January 1	New Year's Day
February 18	President's Day
May 26	Memorial Day
July 4	Independence Day
September 1	Labor Day
November 27-28	Thanksgiving
December 25	Christmas

Extended Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at 1.800.306.9329. Follow the voice mail prompts and a support engineer will return your call.

European Holidays for 2008

Quest European Support offices will be closed during the holidays listed below.
January 1	New Year's Day
March 21	Good Friday
March 24	Easter Monday
May 5	Bank Holiday (May Day)
May 26	Bank Holiday
August 25	Bank Holiday
December 25	Christmas
December 26	Boxing Day

Extended Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at +44 (0) 1628.518007. Follow the voice mail prompts and a support eningeer will return your call.

Singapore Holidays for 2008

Quest Singapore Support offices will be closed during the holidays listed below.
January 1	New Year's Day
February 7-8	Chinese New Year
March 21	Good Friday
May 1	Labour Day
May 19	Vesak Day
August 9	National Day
October 1	Hari Raya Puasa
October 28	Deepavali
December 8	Hari Raya Haji
December 25	Christmas Day

Extended Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at the numbers listed above. Follow the voice mail prompts and a support engineer will return your call.

Japan Holidays for 2008

Quest Japan Support offices will be closed during the holidays listed below.
January 1	New Year's Day
January 14	Coming of Age Day
February 11	National Foundation Day
March 20	Spring Equinox Day
April 29	Showa Day
May 3	Constitution Day
May 4	Greenery Day
July 21	Ocean Day
September 15	Respect for the Aged Day
September 23	Autumn Equinox Day
October 13	Health and Sports Day
November 23	Labor Thanksgiving Day
November 24	Substitute Holiday
December 23	Emperor's Birthday

New PSO Offerings

Upgrade your Stat to the latest version with our experts help. Let our consultants install the new Stat Agent/Server, upgrade the Stat repository database, and much more. . .

Not sure what functionality was added to Stat v5.4? Read the
Release Notes document to find out.

Recent Acquisitions

Click Here for information on how to obtain support for Akonix products.

Technical Support for Desktop Authority and Active Administrator is provided by ScriptLogic.

Please call 1-561-886-2520 to request Technical Support for these products.