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Unified Communications Diagnostics 8.6 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Installing and upgrading Unified Communications Diagnostics

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Installation and performance considerations
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UC Diagnostics software prerequisites
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SQL Server installation prerequisites
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Deployment recommendations for the Management Console
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About cluster support
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Installing components on multiple computers
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Manually installing the Management Console database
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Manually upgrading the Management Console database
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Configuring existing UC Diagnostics to work with SQL Always On
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Backing up and restoring UC Diagnostics
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Moving UC Diagnostics to a another server

Installation and performance considerations

Before you install UC Diagnostics, ensure your system meets the specified system requirements depending on the type of environment or organization you are running. It is recommended that you install UC Diagnostics on one of the following operating systems depending on the environment you are monitoring,

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Table 1. Recommended operating systems depending on monitored environment.
Environment
Operating System

Exchange 2007/2010/2013/2016/2019

Any operating system

BlackBerry

Any operating system

Office Communications Server 2007 and 2007 R2

Any operating system

Lync Server 2010

Any operating system

Lync Server 2013
Skype for Business 2015

Any operating system

Office 365

Any 64-bit operating system

For more information about Exchange environment prerequisites, see Diagnostic Services for Exchange 2007 , Diagnostic Services for Exchange 2010 or Exchange 2013 , or Diagnostic Services for Exchange 2016 .

Port configuration for monitoring servers in DMZ

UC Diagnostics connects with native Windows RPC connections. For monitoring servers in a DMZ environment, the following ports must be open:

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Browsing UDP:137,138
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DNS Resolution UDP:53
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Event Viewer TCP:139
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File Sharing access TCP:139
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Logon Sequence UDP:137,138 TCP:139
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NetLogon UDP:138
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Pass Through Validation UDP:137,138 TCP:139
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Performance Monitor TCP:139
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Printing UDP:137,138 TCP:139
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Registry TCP:139
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Server Manager TCP:139
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RPC TCP:135

The ports must be bidirectional.

For more information on the network ports, protocols, and services that are used by Microsoft client and server operating systems, server-based programs, and their subcomponents, see http://support.microsoft.com/kb/832017.

The port information in the above article should not be used to configure Windows Firewall. For information about configuring Windows Firewall, see the following Microsoft Web sites:

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http://technet.microsoft.com/en-us/library/cc779199(WS.10).aspx
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http://technet.microsoft.com/en-us/network/bb545423.aspx

What files should be excluded from automatic anti-virus scans?

If certain files or processes are locked by anti-virus scan software, it can affect the ability of UC Diagnostics to operate. The following files should be excluded from anti-virus scans:

Management Console

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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightDianosticTest.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\CollectorRecovery.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightDistributedCollector.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightDiagnosticTestEngine.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightRemotingServer.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightRemotingServerNoImpersonation.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\PowerShell64ProxyHost.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SpotlightLaunch.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\iwsnaptrap.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\SupportBundle.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\ManagementConsole\Binaries\OcsEdgeServerConfiguration.exe

Diagnostic Console

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C:\Program Files (x86)]\Quest\UC Diagnostics\DiagnosticConsole\Binaries\LyncPowerShellProcess64.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\DiagnosticConsole\Binaries\PowerShellProcess64.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\DiagnosticConsole\Binaries\BlackBerrySnmpTester.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\DiagnosticConsole\Binaries\SOMMiscProxy.exe
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C:\Program Files (x86)]\Quest\UC Diagnostics\DiagnosticConsole\Binaries\DataReplayProxy.exe
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C:\Program Files (x86)]\Quest\Spotlight\Console\Spotlight.exe
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C:\Program Files (x86)]\Quest\Spotlight\Plug-ins\DatasourceSOM.exe

Web Reports

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C:\Program Files (x86)]\Common Files\Quest Shared\Web Reports\QSchedExec.exe

Install license

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C:\Program Files (x86)]\Common Files\Quest\ProductLicenseInstaller.exe
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