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Unified Communications Diagnostics 8.5.1 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Unified Communications Diagnostics helps administrators detect problems in their messaging environment, accurately locate the root cause, and resolve the problems from a single, easy-to-use interface. It provides a robust and informed troubleshooting solution for Exchange, BlackBerry, Office Communications Server (OCS), Lync, Skype for Business, and Office 365.

UC Diagnostics monitors the following environments:

 
Table 1. Supported environments.
Environment
Description

Exchange

Helps diagnose and resolve problems for your entire Microsoft Exchange server organization.

BlackBerry

Provides real-time representation of messaging system processes and components within your BlackBerry server and a messaging and collaboration server such as Exchange.

OCS/Lync/Skype for Business

Shows any issues with instant messaging (IM), presence, conferencing, and Voice-Over-IP (VoIP) in your integrated unified communications solution.

Office 365

Provides health tests to show Office 365 subscription status, to monitor connectivity for Exchange Online and Skype for Business Online, and to monitor message delivery for Exchange Online.

UC Diagnostics contain the following components and features:

 
Table 2. UC Diagnostics Components.
Component
Description

Management Console

The Management Console is an Microsoft Management Console (MMC) snap-in that gives the overall picture of your servers. It helps you visualize and monitor the health of all your servers. It contains the following features:

•
Automatic discovery process — initially discovers and displays all your servers in the Management Console. Discovery runs automatically once a day to detect changes to your environment.
•
Monitoring and detection — allows you to monitor the health of your environment and detect any problems before they happen
•
Detailed web reports — provide historical reporting and trending and analysis over time
NOTE: For more information on the Management Console, see About the Management Console .

Diagnostic Console

The Diagnostic Console allows you to view one server at a time. It contains the following features:

•
Real-time diagnostics — provides visual representation of process flows within a server so you can observe actual server activity in real time
•
Auto calibration — determines the normal range of values for your server and sets the visual indicators accordingly
•
Rapid resolutions — displays the details of problem areas including user connections, clients, and server resources for rapid problem resolutions
•
Effective warnings — provides visual warnings to alert you when performance metrics exceed acceptable thresholds
•
Detailed drilldown tables and graphs — provide detailed information allowing you to identify the source of each problem

Web Reports

Web Reports allow you to view trending and historical data using preconfigured and custom reports, graphs, and tables.

NOTE: For more information on Web Reports, see Reporting Using Web Reports .

Home Page

UC Diagnostics provides a Home Page to help you become familiar with the following functional features from which you can choose:

•
Connecting to a server. For more information, see Connecting to a Platform .
•
Configuring Global Settings (Notification Settings, Alternate Credential Settings, and Default Test Settings). For more information, see Specifying the test configuration .
•
Creating Health Tests. For more information on health tests, see Introducing Management Console health tests .

Getting Started Using the Management Console

•
About the Management Console
•
Connecting to a Platform
•
Connecting to Diagnostic Services
•
Importing and Exporting Topology Layout
•
Viewing an OCS Environment
•
Viewing Link Types
•
Viewing a Lync/Skype Environment
•
Managing Custom Groups
•
Grouping Servers by Type
•
Managing Global Filters
•
Putting Servers in Maintenance Mode
•
Managing Missing Objects
•
Viewing Database Availability Groups (DAG)
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