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Unified Communications Analytics 8.7 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

Introducing Quest UC Analytics

This guide introduces Quest Unified Communications Analytics (UC Analytics) and provides basic information to get you started using the insights.

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Viewing UC Analytics insights
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Modifying UC Analytics insights
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Exporting and importing UC Analytics insights
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Automatically exporting and sending insights (subscriptions)
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Appendix A: Questions and Answers for UC Analytics insights
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Appendix B: List of UC Analytics insights

UC Analytics provides dynamic analytics to unlock the business intelligence in your most important and widely-used corporate communication assets. Predefined and customized insights provide a simple way to view message volumes and individual message details between individuals, groups, and external entities. Gain insight into your on-premises, hybrid, or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365, and Cisco Unified Communications Manager.

The UC Analytics insights enable you to:

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Understand and measure messaging within your organization, for on-premise Exchange, and for hybrid and native Office 365 (Exchange Online)
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View statistics and permissions for legacy (Exchange 2010) public folders and replicas, and for Exchange 2013/2016/2019 and Exchange Online public folders.
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View Exchange ActiveSync activity and Outlook on the Web (OWA) logons for mobile devices and users.
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Discover communication between employees, groups, and external parties
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Compare Skype for Business/Lync conference and peer-to-peer session activity for your employees.
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Identify Skype for Business/Lync servers, pools, departments, users, and devices that are experiencing poor quality calls and sessions.
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Compare Cisco peer-to-peer call and conference call activity for your employees.

For information about installing and configuring UC Analytics, see the Quest Unified Communications Analytics Deployment Guide.

Supported environments

You can use UC Analytics to collect data from the following environments:

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Microsoft Exchange 2010 (SP1 and later)
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Microsoft Exchange 2013
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Microsoft Exchange 2016
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Microsoft Exchange 2019
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Exchange Online (Office 365 hybrid with on-premise Exchange)
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Exchange Online (native Office 365)
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Microsoft Lync 2010
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Microsoft Lync 2013
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Microsoft Skype for Business 2015
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Microsoft Skype for Business 2019
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Cisco Unified Communications Manager (CUCM) 10.5(2) and later with Active Directory integration
Types of data collected

UC Analytics collects different types of data from these environments:

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User data and Data Loss Prevention (DLP) policy data from Active Directory
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Message traffic and DLP rule matches from your Exchange message tracking logs
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Exchange configuration including organization, server, DAG, database status, database copy, personal archive, and mailbox property data directly from the Exchange server
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Mailbox folder statistics through Exchange Web Services (EWS) from specified target mailboxes
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Message data through Exchange Web Services (EWS) from specified target mailboxes
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ActiveSync mobile device activity and Outlook on the Web (OWA) logons from your Exchange ActiveSync IIS logs
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Public folder information for legacy public folders (Exchange 2010) and for Exchange 2013/2016/2019 and Exchange Online public folders
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Exchange Online mailbox statistics such as mailbox size, permissions, and mobile devices from hybrid (on-premise and Office 365) and from native Office 365 environments.
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Exchange Online user and group configuration, and mailbox content collected from a native Office 365 deployment.
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Office 365 user subscription configuration information including licenses and subscribed services such as Exchange Online, Skype for Business Online, and SharePoint Online.
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Configuration data including server, user, and pool data directly from the Skype for Business/Lync server
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Peer-to-peer session and conference data from the Skype for Business/Lync CDR SQL database
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Quality of Experience (QoE) data from the Skype for Business/Lync QoE SQL database
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Cisco end-user data from the Cisco Unified Communications Manager server and from Active Directory (LDAP).
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Cisco peer-to-peer sessions and conference data from the Cisco CDR log files.

You configure the settings that determine how data is displayed and which users can access the data.

For information about installing the product, creating data collections and configuring user access to insights, see the Quest Unified Communications Analytics Deployment Guide.

 

Viewing UC Analytics insights

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Accessing the Analytics web site
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Using a browser in 64-bit mode
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Changing formats for date, time, and digit separators
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Overriding the time zone offset
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Disabling automatic loading of data in insights
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Excluding today’s data in insights
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Turning off or resetting pop-up tips
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What is an insight?
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Viewing the My Insights home page
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Creating a customized home page
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Creating multiple pages on your home page
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About the Company home page
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Viewing data in insights
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Drilling down to detailed information

Accessing the Analytics web site

You access the insights through the UC Analytics Welcome page at the following web site:

http://<ServerName>/Analytics/
 
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NOTE: If UC Analytics is configured for a native Office 365 environment, you will be prompted for your credentials. You can specify either your Windows credentials or your Office 365 credentials, depending on how UC Analytics was configured for user authentication.

On the Welcome page, you have the option of

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getting a set of recommended insights
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accessing the insight library so you can select the insights you want.
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importing insights from a file containing previously exported insights. For more information, see Exporting insights from and importing insights to an insights home page .

On the Analytics web site, you can access the insight library at any time by clicking the library icon on the left border.

Quick tip for getting started

When you first access the Analytics web site, you can quickly populate your My Insights home page by selecting Give me the recommended insights. The My Insights page is populated with a basic set of insights.

You can then access the library and add any other insights that you want. For more information, see Selecting insights from the library . Use the Manage Insights option to remove any unwanted insights from your My Insights page.

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