There could be multiple causes for this, and different causes for each environment.
There is not one resolution for this issue, so please follow the troubleshooting steps below:
Step 1:
Verify within the Active Administrator Server Management console Event Definitions tab that the events are selected for the email alerts. Next, on the Active Administrator server verify that the Active Administrator Notification service is started and make a note of the account used by this service. Verify that this account is in the AA_Admin security group. This group is either local on the SQL server, or global in Active Directory Users folder, depending on what was selected when the database was created.
Step 2:
If SQL is on a remote machine, verify that TCP/IP and Named Pipes are enabled on the Active Administrator machine. Run “cliconfg” on the Active Administrator machine via Start > Run:
Click OK.
Verify that TCP/IP and Named Pipes appear in the “Enabled protocols by order” and are in the same order as displayed below. Make sure the “Enabled shared memory protocol” check box is enabled as well.
Step 3:
Via the Active Administrator Console go to Configuration | SMTP Settings and check the “from” email address. Some sites automatically trap emails sent from outside the domain. Active Administrator defaults to sending emails “from” ActiveAdministrator@software.quest.com. Change the “from” address if needed in your environment.
Next, send a test email via the “Test Settings” button. Verify that the email is received.
Then go to Notification Settings in the same location and set the Alert Limit to 24, and select “Non-batch” mode. Next, re-enter the credentials on the Active Administrator Notification service, and restart this service.
Step 4:
Check the Application event log on the Active Administrator server for errors.
Step 5:
If there are no errors and no alerts are being sent, create one simple alert (such as User Account Enabled and User Account Disabled), to send to one email address for testing. Generate an event and make sure this event is recorded in the Active Administrator Console > Auditing & Alerting.
If the event is recorded in the database, but the alert is still not sent, the next step is to manually reinstall the Active Administrator Notification service via the steps below:
Open a command prompt.
Navigate to the installation folder. The default, depending on your operating system and Active Administrator version is: C:\Program Files\Quest\Active Administrator\Server.
Type the following command: AANotificationService.exe –u.
Next, enter: AANotificationService.exe –i
This will reinstall the service and you will be prompted for credentials.
Step 6:
It that still doesn’t work, let’s make sure you can send an email via DOS with the instructions below.
Open a Command prompt and enter the following commands:
SMTP DOS
TELNET 10.10.1.18 25 [Note: enter the IP address of your SMTP server, and port 25 is the default port. Change this if yours is different.]
HELO (use helo fake.com here if lotus notes)
MAIL FROM:any@any.net
RCPT TO:any@any.net
DATA
[Enter any text you desire]
(Enter . on empty line to end.
Helpful links for sending email via DOS:
How to Use Telnet to Test SMTP Communication
How to Use Telnet to Test SMTP Communication with Exchange 2007
Use Telnet to Test SMTP Communication with Exchange 2010
Step 7:
If you are able to send an email via DOS and none of the steps above work, please enable logging as described in our Knowledge Base article, “How to enable Notification Service Monitoring logging in Active Administrator”:
How to enable Notification Service Monitoring logging in Active Administrator
Send the log file to Quest Software Support.
Related Articles or Solutions:
http://technet.microsoft.com/en-us/library/aa995718(EXCHG.65).aspx
http://technet.microsoft.com/en-us/library/bb123686(EXCHG.80).aspx
http://technet.microsoft.com/en-us/library/bb123686.aspx
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