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Quest Support Offerings

What's the right level of support for your business?
Quest Support gives you the resources you need right now - plus options to choose a level of support which accommodates the unique needs of your organization. We offer upgradable levels of support which provide exceptional value driven by our relentless commitment to customer satisfaction.

Quest has three levels of Support available for customers:

  • Standard Support provides a comprehensive range of product support and maintenance services including full access to our support engineers during Quest Support business hours within a single global region.
  • Business Critical Support adds availability of support across all global time zones including full 24x7x365 support on Severity 1 issues. All severity level access to support engineers is available weekdays (Monday through Friday) during Quest Support business hours in all global regions. 
  • Premier Support provides an overlay to either Standard or Business Critical Support and brings a wide range of personalized, proactive services, including coordinated support account management, faster response times and access to our most experienced support engineers.

You can get more information by accessing our Support Offerings Datasheet, or contact your Quest sales representative at any time to discuss. 

 

 

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Featured Support Offering:
Business Critical Support Available NOW - 24x7, 365 days a year

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