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Support Region
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Hours of Operation
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Languages Supported
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Phone Number
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Holiday Schedule
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| North America | 5:00am - 5:00pm PST Monday to Friday |
English | 1.800.306.9329 or 949.754.8000 |
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| EMEA Europe, Middle East, Africa |
8:00am - 5:30pm GMT 9.00am - 6:30pm CET Monday to Friday |
English, French, German, Italian, Russian | UK: +44 (0) 1628 518007 UK: 0800 834 967 Austria: 0800 201 902 France: 0800 778 278 Germany: 0800 800 78378 Italy: 800 124 877 Spain: 900 80 23 01 Switzerland: 0800 800 258 |
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| Asia Pacific Singapore |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Mandarin, Cantonese, Malay |
1.800.720.5555 or +65.6720.2566 |
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| Asia Pacific Australia |
8:00am - 7:00pm Australia EST Monday to Friday |
English, Mandarin, Cantonese, Malay |
1.800.999.997 | |
| Asia Pacific New Zealand |
8:00am - 7:00pm Australia EST Monday to Friday |
English, Mandarin, Cantonese, Malay |
0800.931.916 | |
| Asia Pacific Hong Kong |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Cantonese | 800.933.731 | |
| Asia Pacific China - North |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Mandarin | 10800.852.1465 | |
| Asia Pacific China - South |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Mandarin | 10800.152.1465 | |
| Asia Pacific Taiwan |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Mandarin | 008.0165.1916 | |
| Asia Pacific Thailand |
5:00am - 4:00pm GMT +8 Monday to Friday |
English | 0018.0065.6850 | |
| Asia Pacific South Korea |
7:00am - 6:00pm GMT +8 Monday to Friday |
English, Korean | 0079.8651.7354 | |
| Asia Pacific Japan |
9:00am - 6:00pm GMT +9 Monday to Friday |
English, Japanese | +81 3 3263-5259 | |
| Asia Pacific India |
6:00am - 5:00pm GMT +8 Monday to Friday |
English | 000.127 - When prompted to enter World Service Code, press 3117 | |
| Asia Pacific Malaysia |
6:00am - 5:00pm GMT +8 Monday to Friday |
English, Mandarin | 1800-814509 | |
| Quest North American Support offices will be closed during the holidays listed below. | |
| January 1 | New Year's Day |
| February 16 | President's Day |
| May 25 | Memorial Day |
| July 3 | Independence Day |
| September 7 | Labor Day |
| November 26-27 | Thanksgiving |
| December 25 | Christmas |
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Business Critical Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at 1.800.306.9329. Follow the voice mail prompts and a support engineer will return your call. |
| Quest European Support offices will be closed during the holidays listed below. | |
| January 1 | New Year's Day |
| April 10 | Good Friday |
| April 13 | Easter Monday |
| May 4 | Bank Holiday (May Day) |
| May 25 | Bank Holiday |
| August 31 | Bank Holiday |
| December 25 | Christmas |
| December 28 | Bank Holiday |
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Business Critical Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at +44 (0) 1628.518007. Follow the voice mail prompts and a support engineer will return your call. |
| Quest Singapore Support offices will be closed during the holidays listed below. | |
| January 1 | New Year's Day |
| January 26,27 | Chinese New Year |
| April 10 | Good Friday |
| May 1 | Labour Day |
| May 9 | Vesak Day |
| August 10 | National Day |
| September 21 | Hari Raya Puasa |
| November 16 | Deepavali |
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November 27 |
Hari Raya Haji |
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December 25 |
Christmas Day |
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Business Critical Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at the numbers listed above. Follow the voice mail prompts and a support engineer will return your call. |
| Quest Japan Support offices will be closed during the holidays listed below. | |
| January 1 | New Year's Day |
| January 12 |
Coming of Age Day |
| February 11 | National Foundation Day |
| March 20 | Spring Equinox Day |
| April 29 | Showa Day |
| May 3 | Constitution Day |
| May 4 | Greenery Day |
| May 5 | Children's Day |
| May 6 | Substitute Holiday |
| July 20 | Ocean Day |
| September 21 | Respect for the Aged Day |
| September 22 | National Holiday |
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September 23 |
Autumn Equinox Day |
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October 12 |
Health and Sports Day |
| November 3 | Culture Day |
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November 23 |
Labor Thanksgiving Day |
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December 23 |
Emperor's Birthday |
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Business Critical Support Customers are eligible to receive Support during the defined holidays. Please contact our Support office at the numbers listed above. Follow the voice mail prompts and a support engineer will return your call. |
