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Getting Started

Getting Started

Registration
New to SupportLink? You can register for access as a Customer, Partner or Trial user.  Click here to register for the first time, select your registration type, and fill in the required fields. 

Login
If you have an existing SupportLink User Name, it has been synchronized with the www.quest.com site. You will now be able to use your existing User Name on both sites and navigate from one to the other without being prompted for re-authentication. Please note: The first time you login, you may be required to complete additional information.
To Login to SupportLink, enter your User Name and password from the left hand navigation menu.  If you have forgotten your password, click on the Forgot Password link from the left hand navigation menu to reset your password.

If you have any other questions concerning your SupportLink User Name or password, please contact supportadmin@quest.com.

Please note that you will be required to re-login after 30 minutes of inactivity, and all unsaved work will be lost.

About Support
Find out everything you need to know about Quest Software's Global Support. We are dedicated to providing world-class support. Excellence in customer support is about more than just providing technical answers. It is about building trusted relationships and ensuring your success. Our philosophy is simple; we are ‘Customer Advocates’. 

View the PDF
Overview
Everything you need to know about Quest Support, the offerings and how to use the available resources. 
This document explains how to register with SupportLink, search our knowledge bases, log support cases, and manage cases. It also covers how to download the latest releases and patches for Quest products.
Learn how to use the natural language search on the SupportLink Knowledgebase.
Quick reference guide for the Quest Support Offerings:
Standard, Business Critical, and Premier.
Overview of the services offered by Quest Support.
Overview of the Premier Support Offering.

 

Announcements

Featured Event: TEC 2009